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Please tell me, something got into the girl's eye, she can't extract it on her own, she is suffering. I turned to the insurance company, gave them all the data, they said they would find an ophthalmologist and silence. Can't you go directly to the hospital?
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On the second day in Thailand, I thundered for an operation in a Bangkok hospital. Through an appeal to the insurance company, everything takes a long time, just go to the hospital, they will provide an interpreter there if there are problems with the language, say that you will pay for it yourself, but all the insurance battle papers are needed. They will help you, issue an invoice, pay and then apply for compensation to your insurance company ....
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Yes, you can. There, draw up papers and post-factum to the insurance company for compensation.