The insurance company sent to the clinic where you need to make a deposit beforehand, and after treatment, they send the documents and return the money within 3 days. Tell me, is this a normal practice? Or do I need to put the squeeze on the insurance company to do everything quickly?

[George]

The insurance company sent to the clinic where you need to make a deposit beforehand, and after treatment, they send the documents and return the money within 3 days. Tell me, is this a normal practice? Or do I need to put the squeeze on the insurance company to do everything quickly?

[Nataliya]

Normal.