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Tell me, please, if the PCR on arrival was paid, but the trip was delayed, can I postpone the dates in the office or make a refanda?
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You can transfer by writing to them in the mail.
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You can make a refund for PCR, I had this, I made a refund and everything was returned to me minus 3-5%, I could not make a date transfer, and for new dates I just made a new entry.