What to do if at the hotel reception at the request to fill in tm. 30 employee wrinkles his forehead, shakes his head, giggles and generally shows in every possible way that he has never seen anything like this in his life?

[Sergei]

What to do if at the hotel reception at the request to fill in tm. 30 employee wrinkles his forehead, shakes his head, giggles and generally shows in every possible way that he has never seen anything like this in his life?

[Aleksandr]

Try to ask for a screenshot from the registration. In theory, they should have registered you when they checked in. Although they could have forgotten.