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they say to withdraw money from Tinkoff without commission it is important that the name of the surname indicated on the card must letter to letter coincide with the passport. And if one letter is different, what to do?
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No way, withdraw from an ATM and pay 220 baht commission.
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Formally they are right of course (another FI), in practice you can go to offices, somewhere, and can be allowed. If it's worth it.
